Technology is the foundation of the hotel guest experience in the current age of digitalization. From seamless check-in to personalized services, hotels are using cutting-edge technology to set new standards of customer satisfaction and simplify things for them. For students seeking a Bachelor of Hotel Management in Kolkata it is essential to realize the potential of technology to influence the hotel industry for a successful career. Let us explore how hotels can use technology to enhance guest experiences.
Longer front desk waits are a thing of the past. Guests do not have to queue at the front desk to check into their rooms via their smartphones and smart room keys and mobile check-in. Not only is it convenient, but it is also time-saving and secure, particularly in today’s new post-pandemic world.
All the hotels use AI chatbots to offer the guest routine questions like room bookings, restaurant suggestions, or sightseeing. Virtual assistants like voice interfaces in the rooms allow the guest to control room amenities, place orders through room service, or ask for housekeeping without ringing reception.
Hotels are also collecting information about guests’ likes in an attempt to offer personalization. From the temperature in the rooms to food options, to promotions, hotels employ data analysis based on AI in order to personalize services so that the guest feels comfortable and loyal.
Smart rooms with IoT devices allow the guest to switch lights on/off, temperature control, and entertainment systems through a mobile app or voice assistance. Luxury hotels even provide sleep monitoring and wellness services with AI to ensure comfort for the entire stay.
Speed internet and reliability are among the greatest needs of travelers in the current world. Hotels that offer high-speed Wi-Fi, streaming, and smart TVs enable guests to work in the hotel, stream movies, or chat with their friends and family while they are at the hotel. Hospitality management courses in Kolkata in most cases in the current world emphasize how connectivity can enhance guest satisfaction and therefore it forms a component of today’s hotel management.
Even most hotels have in-house mobile apps where customers can book rooms, order services, order food, or even get doors opened. These apps increase convenience, save time, and improve the interaction of the guest.
Hotels are hiring more and more robots to perform housekeeping, room service, and concierge activities. Robots can deliver food, make beds, and even escort guests all over the hotel building, giving them smooth and touchless service.
Rooms, facilities, and ambiance of a hotel can be seen by clients prior to making a reservation via VR or AR technology. It provides them with a correct concept of what they will receive and reduces the chance of dissatisfaction.
Technology in the sense of new forms of enhancing the guest experience is revolutionizing the hospitality sector. Ranging from AI personalization to intelligent room automation, hotels are implementing digital technology to ensure greater efficiency and customer happiness. Bachelor of Hotel Management in Kolkata must understand these innovations in technology in order to keep up with their peers in the hospitality industry. As new advances in technology continually surface, the hotel industry is compelled to make changes to align itself with evolving demands of foreign tourists.
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